Poor service

I'm very disappointed to have to wait for almost a week for a fibre connection issue to be resolved. From 1st Feb 22 until now I'm still waiting. I had to follow up myself with both Axxess.co.za and Metrofibre to get to the bottom of issue while Axxess.co.za agents simply don't know. I'm quite ****ed as I have lost so much time of my work and studies. Their agent has now just told me to wait until when I asked for atleast updates on progress.