Poor Pathetic service

Wow absolutely poor pathetic service, I have been waiting more than 3 weeks for my fibre installation even though I am a current client and requesting another new line at a new address, I have been following up, paid what I had to pay, responded immediately on all their mails requesting info. Consultant after consultant is telling a different story, so what is the truth who is lying. Axxess never provided Openserve with my contact details to contact me for installation, eventually they provided openserve with my contact details, guess what it was the wrong contact details, everytime I phone it is the same story, we have escalated you need to wait, requesting to speak to a supervisor, no supervisor is available, more than 3 weeks just nothing. This is absolutely poor service, I will never recommend Axxess to anyone.

Best is the client myself needs to follow up constantly and what is happening, they just don't care about their clients and providing a service which I pay for, I am working from home and no internet eventhough I followed the correct proccess, wonder if they will pay my salary as I can't work without internet.

SHOCKING!!!!