RP
Robin P

1 reviews | Active since Jul 2015

26 Jul 2016, 08:26

Poor hosting polices prevent business growth

<p>I migrated to Axxess from MWEB as I needed to have a host with solid infrastructure than can allow my website to perform at its maximum. Whilst the backend of Axxess hosting provided great response times, I was unable to implement any of my websites key functionality because of the PHP memory limit policy of only 64M. I have contacted 4 hosts and confirmed their PHP limits are from 128M up to 1GB. My previous host at least provided 190M PHP Memory limit. After pleas with Axxess to assist me so I do not have to migrate to another host again. I get very unhelpful responses, I even offerto pay more for the extra resources but am given no help in getting this done, Axxess refuse to provide customer orientated support and review their limiting policy which does nothing to help aspiring businesses grow.</p>

0
Replies (3)
RP
Robin P's update26 Jul 2016, 11:25
Reviewer Update

Axxes shas repeatedly said it is to be fair to the other users but every other host I have approached dont spin this false ethics nonsense. When going to support forums for the CMS software WordPress, the top developers in the world all advise 128M for their websites. All the best, world leading, wordpress themes and templates require 128M. But no, this is considered unfair by axxess. How is it fair to prevent the growth of an organization?

RP
Robin P's update26 Jul 2016, 12:46
Reviewer Update

This has turned into a good story. My pleading with Axxess has been answered. Thank you for the efforts Brett* (Support Tech)

Axxess.co.za
Axxess.co.za's reply26 Jul 2016, 12:52
Official

Hi Robin

Thank you for allowing us the opportunity to turn your story into a good one.