Poor fiber Internet service

Good service until Sunday 3 July 2022. The fiber connection was lost on Sunday and still off with no clear communication about what the problem is. I called the call center several times, logged complaints and a lady called on Monday to let us know a technician is dispatched for Monday. Today is Wednesday, no show and zero communication on when he will show up. If you call the number, you have to hold on for extended times and still no answer. My wife is a consultant working from home and rely on the internet connection for her business. AXXESS do not take us serious, therefor I will cancel the service and resort to other reliable measures. Being a Quality Manager and dealing with customer service every day, this is the worst customer service I've ever experienced. AXXESS will hear from me on social media about this disgusting service!!