Poor customer support

Slow support, and poor communication. When you request an ID, be clear that it can't be a driver's licence or passport! Ensure your customer knows the expectations here!

Your support communication is so vague and it's already creating additional frustration because I've gone 3 days without my application being processed, because your email provider is being caught by the spam filter. (Or this could be indicative of your past / current advertising behaviour?)

It's really annoying and this is not off to a great start.