POOR CUSTOMER SERVICES AT AXXESS

I'm with these guys for more than a year. Way back, with the signing up, I had technical difficulties, which was a nightmare to get sorted. I mailed them several times, just to receive automated promiseses, that someone will get back to my, to no avail. I should've known to get out, but unfortunately stayed. Since then I must admit, that the service was quite fine. The mess started when I short paid them R50.00 for this month's subscription. The R50.00 was the amount which their fees was increased with, from 1 September. It happened by accident when I made my monthly payments via internet banking and straight away, I got an email, reminding me of the terrible mistake I made. I answered them immediately, explaining the situation and promised them, that I'll rectify the matter by the end of this month. I received an automated reply, that someone will get to me. The next day, without someone contacting me, I got another mail, stating that my services will be terminated in 24 hour's time, if I don't pay this huge amount of money. I then discovered that my services was terminated already and paid the R50.00 straight away. I then mailed them, according to the mail that I received to confirm payment, including a screenshot of the SMS, which I received from my bank, just to receive the automated response, that someone will get back to me. This was Friday 4 September. By late Saturday morning, nobody of them contacted me, so I phoned them. After holding for about 20 minutes, I was told that the screenshot was not acceptable, I must get a stamped bank statement from my bank, confirming my payment!? I then went to my bank, got the statement, took a photo of it and mailed it to them, again receiving the automated response. After another call Saturday afternoon, I was told, the bank statement must be in a pdf format! I adhere, just to receive the automated response once again. In the meantime, nobody contacted me, as promised. I've sent my mail with the pdf file about twenty times Sunday afternoon, to no avail and late afternoon, I phoned them again but the guy couldn't find my account! After a couple of calls back an forth, he gave me another phone number to dial. The guy at this number couldn't find my mails, confirming the payment. He then gave me his work email address, but forgot to mention that there should be a dot between his name and surname, so I had to phone again, to get the right email address. Shortly after this conversation, my services was reconnected. It's clear that these people don't have any customer relations, to have all this effort for a mere R50.00? If the amount was R20 000.00 or 2000.00, one could fully understand it. One could also understand it if they had contious problems with my payments since I signed up, but for R50.00!? Pathetic is not the word, so I gave them one star, because there is no option to give them no star at all.