Poor customer service.

I have been a loyal customer of Axxess for many years, always speaking highly of the company and its customer service since I purchased my first 10Mbps ADSL line from you in 2015.

I was so impressed with that experience that I actively pursued an Axxess fibre line for my current service and did not think twice before choosing Axxess as my hosting provider for multiple sites.

Unfortunately, this time my experience has been completely different. Customer service is poorly trained and doesn't seem to care about the customer's issue in the slightest.

It is for this reason that I have cancelled my fibre line, and I am genuinely considering migrating my hosting and domains.

It's disheartening to see a company I appreciated so much fall so far.