Poor customer service

Such poor and disturbing customer experience, y services been offline since the 9 Feb, no sense of urgency to assist to get y services back up. Till now no one as contacted to get the issue resolved, just sending to rest the router so if you are not technically clued and they support system is so not friendly at all, we must pay for a service ND don't get any help at all. So their own staff that spoke to me and did there own things by resting my wifi router but I don't have an idea as my services are still offline with no help so we pay ds idiots to get no service at all