Poor Customer care and products, staff poorly trained, management not talking to clients.

We have been a reseller for more than a year and enjoyed great service and customer support. We have been in the industry for a long time and know our way around. We never had any problem with axxess until recently.

It began with a voip solution that was sold to us. We spent a long time researching the product to make sure it will give us what we need. After 2 weeks of trying to solve the problem it turns out the product was not designed for our requirementsm despite staff assuring us it will work. It caused massive problems for us with client and eventually lost them. The product was credited and we have since moved to a more reliable service provider for voip

Then we purchased an Mtn fixed solution. We have a dozen of these products in our org and have set it up many times rather effortlessly. After another week we were not able to get the product to work at all. It never worked from out of the box. Once more I found myself contacting axxess to refund the product. We purchased the modem outright. Their response says we cant return the product unless we use it for 6 months or pay a fine of R1000! The product never worked and they cited they terms of use. What a joke. This is how they treat their loyal clients. I would Avoid them until they resolve their internal issues, if ever. There is a massive disconnect between management and staff. You cannot talk to a manager and you are round robin when it comes to support. Most of the staff dont know what they are doing. I find myself giving them instructions on how to fix problems.

We have endured this poor service and quality for months and this was the last straw. Move away from them or dont bother with their products. If you want an indication of how bad their service is look up top service providers in south africa. They have slipped significantly in the rankings and are just a notch below telkom.