POOR COURIER SERVICE: SEKHU&MAKGALENG (PTY) LTD

I ordered the MTN 50Mbps package due to the cancellation of my previous Telkom service which was of no use in our current location.

Your Courier company, SEKHU&MAKGALENG (PTY) LTD, the person Thabo Makgaleng contacted me on Thursday 28 Nov. 2024 asking for directions. I sent him a PIN Location after which he sent me a Whatsapp message that it is too far and delivery will take place on Friday 2024-11-29.

At the time he was in Cullinan a mere 30 kilometers from my location unless he was not in Cullinan as claimed.

Friday, Saturday and today came and went and NO sign of any courier or any effort to try and contact me.

It was clearly stated in my application that delivery should take place at the Wagendrif OK shopping complex.

Once again as with my previous SIM delivery the courier could not deliver or make an effort to contact me.

It is year end many of us, especially in the rural areas rely on our internet connection to complete our exams and other communications.

The non delivery of the SIM mean that I have to take an exam at a later stage if the institution will allow it. In other words your courier in their inability to deliver within the 7 day period may have a financial impact on my studies and outcome of my exams.

I sincerely hope this can be resolved before Tuesday 3 December when I need to have internet access.

In my opinion AXXESS should review their delivery courier services and actually find a company that can deliver on time.