Poor Communication between Axxess and Vodacom

I have this far received the worst service from Axxess with the call center staff trying to be helpful however with extremely limited resources. As a customer I had my simcard connection switched off as of around 3pm on 4 November up until now. I have been told it's a Vodacom issue and that my matter would be escalated. Turn around time for feedback is 72 hours!!!!!! Meanwhile I made it very clear to the agent that I need this resolved NOW as I work from home. At this point I need to change my service provider, I have technically given them so far over 10 hours FREE of no service delivery yet I am a paying client. Nobody knows what the problem is and until then, I have to be the one that keeps track by constantly calling them for follow up. I really understood that service would be smooth as it once was in the beginning but this time it's gone too far.