POOR CLIENT SERVICE FROM AXXESS

POOR CLIENT SERVICE FROM AXXESS!

I’ve been a client of Axxess for 4+ years now and over the years I’ve had a fairly good experience from a support and customer care point of view. That all changed the last 3 weeks. They’ve apparently migrated all users from a DHCP connection type to PPPOE. This excersize has caused me so many troubles. I’ve been without internet ever since…

I’ve loggend numerous faults with them in an attempt to get the issue resolved with me doing all the followup work. I haven’t even received as much as an email to acknowledge the fact that there’s an issue and that they’re looking into it as a matter of urgency.

When I call the support help desk, they do the same tests over and over and the response is always that they’ll have to escalate the matter by logging a support ticket.

I am beyond the point of frustrated and attempted to get into contact with their management team without success, there is no means to do this, the call centre is their frontline.

I’ve exhausted all possible avenues and therefore using social media to hopefully get someone from the Axxess management team to give me a call. Should I fail, I’ll have no choice to change to a different service provider.