Poor call center experience.

16 Oct 2024 18:18. Internet is down. Placed a call to the Axxess call center. Explain to the lady that I am an end-user on a business account and NOT the account holder, but she insists that I need to answer security questions for her to further assist me. How can I do so since I am not the account holder, but the end-user? This is poor service since this is the 1st time that I have not been able to be helped and it's ludicrous to have to contact the person who pays the bill to be able to get help.