Poor After Sales Service, Unauthorized Cancellation, Staff Poorly Trained to deal with issues

I have received the worst service from Axxess since moving my service over to them from VOX Telecom.

I moved over purely because they offered more value for money, little did I know that the after-sales service would be way below par.

My service was migrated from VOX telecom to Axxess within the space of a few hours, seamlessly.

After the migration was completed was when the numerous problems started. I signed up for a 20Mbps line & 100GB of data. The line speed I received was below 9Mbps. Axxess sent a Telkom technician to view my setup and he confirmed that all my hardware & settings was in order.

The very next day I was invoiced for the full 20Mbps. After advising that I am being invoiced incorrectly, they proceeded to "follow up on the matter on their side". I was then issued with Credit Note from Axxess and my service has since been cancelled without my permission or confirmation & no one from Axxess can resolve the matter. I have been told to call Telkom who then told me that Axxess needs to retrieve the line. After communicating this to Axxess I was then told that Telkom has been down since yesterday & they are unable to assist further.

I was signed up with VOX Telecom for almost 18 months & never received one problem during this time. I am seriously regretting my decision & will definitely consider moving back to VOX after this matter is resolved by Axxess.