Playing the blame game.

I have now had it with axxess. I signed up for a line and data combo in October last year and they still have not taken the line over from Telkom. They keep saying the line needs to be in some pool, but telkom do not know what they are even referring to. I spoke to a manager at telkom after having several arguments with their call center on this topic. When I finally had enough and went back to axxess their answer just stayed the same. So I logged an official complaint t and guess what. They IGNORED it for a MONTH!!!! A FRIGGIN MONTH! And when the reply finally came through, the answer was: it needs to go into that same pool.... so goodbye axxess. Mweb has taken over the responsibility for my ISP and guess what. Line taken over in 4 days. Four. You guys should be ashamed of your service.