1 reviews | Active since Dec 2012
Paying For Nothing
Its been a month now, i am still without service. I have called endless times and have been given too many reason why my line is still not working. Another problem is you have 6 different people responding to your query with 6 different answers.<br> <br> My account has been debited 3 times in the last week and I've received communication that my account is active.<br> <br> My line is still not working, Telkom *** which was logged by you has miraculously been resolved as per the sms i received on Saturday, till now, my line is still not working. If my line is not working, how do you start billing me, what are you billing me for exactly?<br> <br> You guys may be one of the cheapest ISP around, but it clearly shows why. Affordable premiums for below par service.<br> <br> Please sort this out or refund me all my money and cancel this account.<br>
Thank you for taking the time to write this report. We will get our accounts department to credit you for the time that you have not been able to use your account. Once the line fault is resolved, you can log a dispute with our lines department who will log it with Telkom to try and get you a refund for the time your line was down.
We will be in contact with you regarding your credit.
Thank you for taking the time to write this report. We will get our accounts department to credit you for the time that you have not been able to use your account. Once the line fault is resolved, you can log a dispute with our lines department who will log it with Telkom to try and get you a refund for the time your line was down.
We will be in contact with you regarding your credit.