MR
Mercia R
1 reviews | Active since Oct 2010
06 Aug 2015, 09:41
Paying for nothing
I am writing on behalf of my mother.<br> <br> I have recently moved to UK and bought my elderly mother a tablet to keep in touch with me before I left. I also helped her to get a 3G card from Axxess thinking she would be sorted to check her emails and correspond with me. <br> <br> Since I have left 2 and a half months ago, she has not been able to use her data. She had to buy additional data from MTN to keep her going.<br> <br> She recently left a message for you to call her. This happened, but the call centre person said \someone"would call her back the next morning. Mornings have come and gone"
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Axxess.co.za's replyOfficial
06 Aug 2015, 10:33Hello MerciFix,
Thank you for bringing this to our attention. We have had a look on the details provided above and we were unable to locate her data service. We will arrange for someone to contact her so we can get her account details so we can get this resolved asap. If you by any chance signed up for her service on your name, please send us the account details to ***.
Thank you for bringing this to our attention. We have had a look on the details provided above and we were unable to locate her data service. We will arrange for someone to contact her so we can get her account details so we can get this resolved asap. If you by any chance signed up for her service on your name, please send us the account details to ***.
Axxess.co.za's reply06 Aug 2015, 10:33
Official
Hello MerciFix,
Thank you for bringing this to our attention. We have had a look on the details provided above and we were unable to locate her data service. We will arrange for someone to contact her so we can get her account details so we can get this resolved asap. If you by any chance signed up for her service on your name, please send us the account details to ***.
Thank you for bringing this to our attention. We have had a look on the details provided above and we were unable to locate her data service. We will arrange for someone to contact her so we can get her account details so we can get this resolved asap. If you by any chance signed up for her service on your name, please send us the account details to ***.