Pathetic support from Axxess and Metrofibre

I haven't had internet for the past 2 days, I'm operating my business from home and it has suffered hugely in the past 2 days. The only response I received when I reached out to Axxess support was that a metrofibre technician Will contact me. I'm still waiting for metrofibre to contact me till today. There is no sense of urgency from both Axxess and metrofibre