Pathetic service & repair

Have Frogfoot Fibre through Axxesstell. Fibre went down at 1 pm on 6 May 2021 and I reported it. Was promised that I will get a ticket number. Since then phoned at least 5 times to report. Every time the same story: "The ticket has been logged, still waiting for response from Frogfoot" . Turns out that the SLA with Frogfoot allows 72hr turn-around time to fix. I'm sure a Telkom techie would have been fired for this kind of respones years ago before we re**** on internet.

Have asked to speak to a floor manager and this gets ignored. I also see that issues logged on HelloPeter gets ignored.

Had Rain before this and they were pathetic. Seeing the same disregard for customers here.

Rather take your business somewhere else....