Pathetic Service from AXXESS

I have never had such bad service, as we have had from Axxess. A fibre line was installed on 19 February 2022, and since then we have been batteling to get the wifi connected. They have invoiced us out, and expect us to pay, however the line is not yet up and running, although they say it is "active" on their side. We requested to log a fault and was told we have to pay before a fault can be logged. So they want us to pay for a service we are not connected to. I have spent countless hours on the phone, and been through a lot of airtime, but to no avail, and you battle in the first place to get through to the lines department, as no one answers. I have requested that they contact me back via email, but still no reply. Pathetic service! Would definitely not recommend them to anyone