PATHETIC SERVICE - do not recommend - refund my money

We have been without internet since Wednesday, 24 April 2024. I have spend in excess of R300 airtime to speak to a technician and have spoken to 7 different people WITHOUT ANY resolution. They reported a case to OpenServe (called me at 16h32 but I was in a meeting and they closed the case) STILL NO RESOLUTION. I have never ever received such bad service. I have hard from we have never used an axxess profile, there is no data history on our account, the port is down, your account is blocked/deactivated, our router is network locked after 13 months, among many other. It seems that 1) the technicians are not trained properly and have no idea how to properly troubleshoot or reset 2) OpenServe do not know how to assist/will not assist in resolving the Port2 issue 3) all they care about is if they receive your monthly payments and nobody cares/is able to care if your internet is down and you are unable to run your online business

They allegedly opened a case with OpenServe BUT I cannot speak to them directly as Axxess is the client EVEN TOUGH I understand more of what has transpired than the technician does My suggestion: * Resolve our query before I escalate this further * employ and train educated people that do not tell you 500 different stories * refund the wasted airtime purchased and 1/4 of my monthly payment * open the line of communication between your customers and OpenServe (how can one just all of a sudden deactivate an account) * ensure ALL queries and concerns have been ACTUALLY resolved before closing the ticket

The poor untrained technicians, who's hands are tied and account support more than "Have you tried restarting the router" - yes sir, 10 times, now fix your subpar service - not your fault, but you work for a pathetic service

Regards, A very frustrated client that needs to close their account with this pathetic service