Pathetic service delivery from Axxess!!!

Let me start by saying, This is the WORST ISP in South Africa. For over a year now I have been having issues with my uncapped 4mbps line, After having Telkom out and going through everything that could possibly be wrong on my end I still had major packet loss. After complaining to Matthew in July last year eventually he upgraded me to the 10Mbps at no charge but then just started charging me for it anyway. Which was fine cause it was working. Then in 2015 June we started having packet loss issues again. So after a calling in numerous times they admitted it was a fault on their side and said they where working on it. Well its September and still no progress. I pay for multiple uncapped lines every month and they do not even offer any form of reimbur*****t or discount for the service that's not been delivered. I phoned on Saturday and was told by Scott that the only solution for me to play my games online was to purchase a capped account to do that! What kind of useless ISP tells an already paying client to pay for another service that the one they already paying for isn't working. ARE YOU OUT OF YOUR F*#king minds!!! your pathetic and have no regard for your customers. Shameful!