Pathetic service delivery

I have been severly dissapointed in how my transition from SADV to Axxess asn ISP has gone, today I have been without internet service for 19 days!

I have logged multiple tickets and keep being told that the fault is on the Vumatel side. How is this being resolved??? They cant tell me. I suppose I9 the paying customer will have to call them again which Im sick and tired of doing)

We work from home and need Teams as a method of communication not even mentioning the thousands of emails with attachments that I send and receive

Imagine the cost

I was one of the biggest advocates of this company and have used them for many years but their reputation as a service provider has been severely tarnished and there is no way that I can ever recommend them as an ISP