Pathetic service

We have been having non-stop issues with our Fibre since July 2024 and Frogfoot has been out to our premises numerous times as Axxess claims that it is a Frogfoot issue.It was determined over the weekend that it is NOT a frogfoot issue at all and as our Fibre disconbected again about 20 mins ago,I phoned Axxess requesting a break-out Test Ticket to be logged from them to Frogfoot ...the consultant were first of all trying to yet again blame frogfoot and then dropped the call. Now,how do I get Axxess to assist in resolving the issue?Surely they must assist in resolving the issue?