Pathetic service

Axxess is one of the worst experiences, decisions that we made when we changed our fibre line. From day one we had issues with the installation, then we had no connection for more than 7 days and no one could tell us what the issue was. Now we are moving and wa t to cancel the line they are wanting us to pay until November. How is that possible when we will not be living on the premises. My huaband was using the WhatsApp platform where an agent confirmed that he will remove retention and cancel the line at the end of July now the call center agent is saying something else. When you request a call back no one does, Lukanye the ESCALATIONS Manager just ignores when you ask to speak to him. He just says he will call and never does i work i a service environment and if i gave such terrible service my head would be on a chopping block. We need this line canceled as we leaving this property at the end of Junes. Subremine Technologies *** someone needs to call us immediately