Pathetic service

Good day. My internet has been off since yesterday 24/03.2025, i have logged a ticket on axxess's client portal and recieved emails requesting that i send them a picture of my ONU, i then rep**** informing support that i cant get to my onu for pictures as it is behind my tv cabinet, i am currently unable to move the cabinet as i am currently barely able to move, i also informed support that i had my son look through the small gap and that the red light was indeed on, in other word's status is wire-down, i have also informed them that a bunch of people in my area is also without internet on the fiber side.

after all this i recieve yet another mail requesting pictures of the onu, i then rep**** to the email requesting that a manager give me a phone call as my messages are clearly not being read, that was at about 08:00 last night, i am still waitibg for a call

in the meantime i am having to by mobile data just so that i can do my job

very dissapointed over R900 pm and this is the service i'm getting ?