WS
Willie S
1 reviews | Active since Nov 2015
24 Mar 2016, 16:56
Pathetic service
Have upgraded internet line speed to 10Mbps and since this was done after they told me that this is do able, I have never reached more than 5.5-6Mbps, although I get billed for this every single month, they keep on blaming Telkom for this, yet Axxess told me that 10Mbps are available not Telkom.<br> <br> I even asked them to adjust price accordingly due to the fact that they don't have a 6Mbps package available, and they tell me that I must take the 8Mbps package which is still not even close to what I am getting.
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Axxess.co.za's replyOfficial
24 Mar 2016, 17:29Hello SMARTTECH70,
Thank you for your post. The sync speed of your DSL Line depends on many external factors like, your distance from the exchange, the quality of the copper in your area, etc. Unfortunately, we cannot guarantee you full 10Mbps, on the Telkom portal we use it indicates that the maximum speed in your area would be 10Mbps. Therefore we can off you a line of up to 10Mbps but depending on all the factors mentioned above, you might not be able to ibtain the full !0Mbps speed.
We do not have a 6Mbps package, so either you can downgrade your 10Mbps service to the up to 8Mbps service or you can downgrade to a 4Mbps service.
We will also credit you the difference between the 8- and 10 Mbps 100GB Capped Combo packages for the last 3 months since your line came over to us.
Thank you for your post. The sync speed of your DSL Line depends on many external factors like, your distance from the exchange, the quality of the copper in your area, etc. Unfortunately, we cannot guarantee you full 10Mbps, on the Telkom portal we use it indicates that the maximum speed in your area would be 10Mbps. Therefore we can off you a line of up to 10Mbps but depending on all the factors mentioned above, you might not be able to ibtain the full !0Mbps speed.
We do not have a 6Mbps package, so either you can downgrade your 10Mbps service to the up to 8Mbps service or you can downgrade to a 4Mbps service.
We will also credit you the difference between the 8- and 10 Mbps 100GB Capped Combo packages for the last 3 months since your line came over to us.
Axxess.co.za's reply24 Mar 2016, 17:29
Official
Hello SMARTTECH70,
Thank you for your post. The sync speed of your DSL Line depends on many external factors like, your distance from the exchange, the quality of the copper in your area, etc. Unfortunately, we cannot guarantee you full 10Mbps, on the Telkom portal we use it indicates that the maximum speed in your area would be 10Mbps. Therefore we can off you a line of up to 10Mbps but depending on all the factors mentioned above, you might not be able to ibtain the full !0Mbps speed.
We do not have a 6Mbps package, so either you can downgrade your 10Mbps service to the up to 8Mbps service or you can downgrade to a 4Mbps service.
We will also credit you the difference between the 8- and 10 Mbps 100GB Capped Combo packages for the last 3 months since your line came over to us.
Thank you for your post. The sync speed of your DSL Line depends on many external factors like, your distance from the exchange, the quality of the copper in your area, etc. Unfortunately, we cannot guarantee you full 10Mbps, on the Telkom portal we use it indicates that the maximum speed in your area would be 10Mbps. Therefore we can off you a line of up to 10Mbps but depending on all the factors mentioned above, you might not be able to ibtain the full !0Mbps speed.
We do not have a 6Mbps package, so either you can downgrade your 10Mbps service to the up to 8Mbps service or you can downgrade to a 4Mbps service.
We will also credit you the difference between the 8- and 10 Mbps 100GB Capped Combo packages for the last 3 months since your line came over to us.