PATHETIC SERVICE!!!!

I am livid and the disgusting service I have received from Axxess. I called in on Thursday evening at 19.20 to query why we have suddenly been throttled for apparently reaching my limit which we have NEVER reached before. The agent assured me a ticket had been logged and again assured me that I will be contacted via sms or email with feedback the next day. To date I am still waiting. Today I called in to Axxess to query the matter and was dealt with by an incredible rude, arrogant and argumentative female agent who said she cannot find my ticket that was logged on Thursday evening and blatantly stated that I had used the internet and she said she would send me the usage which I do not require. I asked for a dispute to be logged which she refused to do and again said I have used the data. If she had done what I asked her too and looked back historically we have never remotely got near or reached our cap. Incredibly inefficient staff starting with the man I spoke to on Thursday evening and today with the woman I spoke to. I DEMAND an investigation and my line to be unthrottled IMMEDIATELY. It is school holidays and this is incredibly frustrating when one needs an answer and resolution and is met with inefficiency and bad service!!