PATHETIC service

Client Code: BRU172 Ref: ticket a422e4365m, e9jh2h8j60, Live Chat on1/11/18 with Jared, Email correspondance on 2/11/18 with Chulumanco Maka, phone call to Support on 2/11/18.

On 1/11/18 I ordered the CellC LTE combo deal, just to discover that the physical size of the Router is not suitable for my needs. I went back to Control Panel to figure out there is no option to cancel the order, thus, went to Live Chat with Jared to ask if the order can be cancelled so that I can opt for the sim only deal. Jared confirmed that the order has been cancelled. I received email communication on the order on which I rep**** that I have cancelled it. A response email came back with a ticket nr issued. Today, 2/11/18, Chulumanco Maka responded on a ticket confirming that the order has been cancelled and that a Credit Note will be sent shortly (Remember, Jared confirmed yesterday that he cancelled the order). The Credit note was received shortly after Chulumanco Maka confirmation. Just now, a debit order for the full amount went of my account....after TWO (2) persons confirmed the order has been cancelled? How do one get sorted?

I've been a customer of Axxess for years now with 3G, Domain Hosting, DSL and LTE connections, but surely I am highly disgusted in your *********** staff!!

How far must one go to get things done right? How do I get the R1469 back? USELESS!!!