Pathetic internet service

After 4 days of Axx trying to connect me to a fibre line with no success, I cancelled the"service" the only way they allow by canceling on their site which only allows you to cancel with a months notice at a cancellation fee. I never received one byte off data as they could not connect me at all & kept blanking the fibre operator.When the charge came through at the instant I cancelled I phoned to speak to the director (CEO) who was overseas so asked for the General Mmanager, butt was told they couldn't find her & would get her to call me back- still waiting.