Pathetic customer service. So-called technicians don't know what the heck they are doing.

Axxess your technical team is ****ing useless, reported an issue almost 2 weeks ago till today it's not resolved. I call you almost every day to follow up on the same ticket, but no resolution, apart from ****py emails to troubleshoot the same ****ing problem that we troubleshooted a week ago.

Hi Innocent, This is in response to ticket: No internet connection, created on 2019-11-29 17:13:08 Good day

Please not e that the issue has been resolved. Please note that you need to do the following steps Log in into 192.168.8.1 on google Put the username as admin and password as admin as well if the password is incorrect ,you can the use you WiFi key that is under the router.

Go to settings and select Dial up-profile management-APN then use this apn ws.axxess.fwa

How to change the mode Go to network setting and change the mode to 3g then reboot the router and connect back ,then change the mode to Auto. After that you should be able to connect.

Thank you

Regards, Thabiso Kapela

No 2:

Hi Innocent,

This is in response to ticket: No internet connection, created on 2019-11-29 17:13:08

Apologies for the delayed response

Kind confirm if the device was set up correctly?

Please follow the following steps and advise:

1.Connect to your router via LAN Cable or WIFI 2.Open your Web Browser and type 192.168.8.1 into the address field 3.Select Settings on the left and enter the default username admin and password admin 4.Select the Dial-Up option 5.Select Profile Management and then New Profile. 6.Enter the following: Profile Name: CellC Username and Password: Leave these empty IP Type: IPv4 APN: internet or axxess 7. Click Save Select the new Profile you've created and then click Save and Apply.

Kind regards

Regards, Kelly Geduld

No 3.

Hi Innocent, This is in response to ticket: No internet connection, created on 2019-11-29 17:13:08 Hi, We will need to log this with Cell C can you please complete the attached form with your clients info so we can log it with Cell C.

Regards, Matthew Arnold

No 4. Hi Innocent, This is in response to ticket: No internet connection, created on 2019-11-29 17:13:08 Please find attached

Regards, Emmanuel Hendricks

@Axxess how many emails of the same repeated bull**** should a client go through to get some help???