Pathetic customer service from the account dept

i signed up for the uncaped telkom lte sim @ R995. i paid a R72 "prorata fee" for services not rendered. In Oct received the sim card and upon using the service i got a connection of <1Mbps instead of the stipulated 10Mbps. When i requested a cancelation, i was told to pay a fee of R999 which was never stated to me when i signed up, even upon checkout. Now i received another bill stating that i have to pay for november even tough i just canceled. Their ethics and customer service is ****. i can only vouch for the technical support which is excellent, The accounts department basically only read what is on screen and use that info to ****** money out of clients. I have a few clients who had similar issues with Axxess and i have notified them to change their provider.