Pathetic customer service

My internet has been down for a week and the feedback from support is almost non existent. My support tickets are closed without proper feedback, eventually told we were undergoing a migration and resolution should happen by the 19th, but still nothing. I followed up again and even tally 2 days later got an automated response. I work from home and this is having a major impact not only on my job but the amount I've had to spend in data to keep working what's the point of paying for a service that doesn't work