Pathetic customer service

I have a fibre deal with axxess since january 2019. Every month i go for 2 to 3 days with any internet connection yet have been billed for the entire month. This month, october, lost connection on 2nd and reported it as usual. I was told about the 48hrs turnaround time. After that 48hrs no one bothered to follow up as usual. I called and was told that they will follow up with SADV. Since then no one has actually given me an update. One of the call center lady told me that if i feel that their service is pathetic i should then move to another service provider, wow. On the 8th i decided to reverse my debit order with my bank, then suddenly i get 4 emails and 2 sms that there is something wrong with my payment. How pathetic, so axxess only cares about my money and is not bothered that i have sitting without connection since the beginning of the month?