Pathetic customer service

I have been struggling to get hold of a consultant to upgrade my current package. After 4 phone calls an holding on for almost a half hour i get to speak to sum1. The gebtleman tells me he will cancel my online request & do it manually i need to hold on. Mu airtime is depleted R30 later. Load another R20 wait 15min another consultant. I repeat my story & she says upgrade will only take place next month. I said this is unacceptable due to the circumstances the nation finds itself. She tells me this can be done only as of may. Be now im fuming. Data is required now due to worming from home. She becomes arroganr & says she is the one eho knows the policies. I respond saying this is unusual circumstances. It is the 1st of the month. I ask ti speak to a supervisor or sum1 senior. Tells me to hold. 15min later i put the phone down. Another R30 airtime. Hold on for 10min 3rd consultant answers. Sketch the scenario & it sounds like the previous consultant. Tells me there is nothing i can do & that they will do i will have to wait till may for the upgrade to take place. Then she says i mst take a top up for R359. What a ******* as it is the beginning of month. Darn arrogant. Don't you know what is currently happening in this world. It is not like i am calling the middle of month to upgrade. I was told 1st of a month. Which i did. The call centre is pathetic. No client etiquette. Same way i struggled to get a sim card. For 3 weeks i could not get any confirmation. So please look at your a Call centre structure If i did not need your service i would have cancelled immediately. After all the alava i fet a msg saying that my upgrade has been done but nothing reflects. What efficiency. Another R30 airtime to resolve Please Axxess take control