Pathetic call centre service

Last week Axxess decides to upgrade cpanel to CWP panel (AS most ISP are doing), but did so without notification to their customers. The result is that 2 of my websites and email domains were down for a week, and after it came back up the mails lost in that week is just lost. I can understand incidents do happen, but the smugness of the call center and can't care attitude support I received after the fact is shocking. once the "global" issue had been resolved it took me a further 4 days to get all my domains fixed. could not get through on the phone lines due to congestion, chat support on the website is unable to assist, email support messages got lost, and only action-ed after I called and gave the reference number. You need to understand that this type of incidents causes an insane amount of frustration for customers and a little remorse goes a long way, likewise smugness goes even further in the other direction. My business with you might be small, but the aftercare I received from Axxess in this regard has caused me to shop elsewhere for my hosting needs from now on.