Pathetic and Rude

They are unable to maintain a service, their call centre staff is beyond rude, after 17 calls totalling approx 6 hours of my airtime, they still cant fix my internet that is not working, and is refusing to log a call with MetroFibre to come and investigate this issue. So after two weeks of upgrade, they are still making me pay for a line speed I don't have, and to resolve the issue they go on to totally break my network, and telling me nothing is wrong at their side so my network should be up, however I now have NO connectivity at all, and they continue to be beyond rude on the phone and refusing to log a ticket for assistance with METROFIBRE