Pathetic

I have waited for my fiber line to be installed for a while now, and as soon as it was installed I reached out to one of your team members on the chat interface on my control panel, asking what the next steps were follow the above-mentioned.

The consultant stated that I need to place an order for the router to be delivered to me at an additional cost, I did not have a problem with that and I told the consultant that they should not process this as I don't have money at the moment. Explain to me why payment was executed after I tod the consultant to put it on hold?

I now have bank charges as you tried to debit an account which did not have money, and now I am responsible for the arrears.

Kindly cancel everything, I don't want anything to do with you guys anymore as it was difficult to follow one instruction.