PATHETIC

I have been using Axxess for my fibre for 2 years now with no problem. Last week I received an email to log in my router and change from DHCP settings to PPPoE before the 30th October 2024 which I had no problem doing. Friday evening the 25th October my WIFI was not working which I figured maybe I will need to implement the changes instructed on my side. I tried logging in my router using 192.168.0.1 which is the IP address provided by Axxess with no luck, I kept on getting timed out. I called Axxess first thing Monday morning for assistance as I had no network connection, I spoke to SIMVIWE in Support department and tried to explain my issue and she suggested I call when I'm at home for them to assist me. I left work to my place and called again same SIMVIWE answered the phone, I explained gain what my issue was . She was very rude and had no patience to assist me, instead she told me she is not fami**** with the router I am using even after I gave her the model number to check it. SIMVIWE was not having it and not even to assist even after I raised my frustrations of not have internet connection. She told me straight that she will not assist me and there is nothing more she is willing to do. SIMVIWE is very rude and and has no telephone etiquette and customer service skills whatsoever!!!!!!! She is very rude and disrespectful, she even denied that I speak to the supervisor or manager.