CB
Craig B

1 reviews | Active since May 2010

18 Feb 2015, 22:12

Paid and no service

I signed up with Axxess mid Jan after all my data ran out with Afrihost (no dbl data promotion).<br> I signed up pro rata and assumed my account could be instantly migrated over since that's the option I chose.<br> I then found out that I needed to wait until the end of the month and upon querying, was told that my data would be carried over.<br> At the end of the month I asked again if my account had now been migrated and I was told that Afrihost needed to de-provision my SIM.<br> Afrihost claimed that Axxess have the ability to de-provision my sim, as If they (Afrihost) did so, I'd need a new SIM. I was told to contact Axxess technical support.<br> <br> At this point I'd had enough of having to run around and requested a cancellation with Axxess<br> <br> They now refuse to reply to any mails for a refund and have effectively render no services to date.

0
Replies (1)
Axxess.co.za
Axxess.co.za's reply19 Feb 2015, 08:24
Official
Hello craigbri,

Our accounts teamleader will be in contact with you shortly to discuss this.