Outrageous service, support and fleeced approach!

I am writing on behalf of my Father who has been trying to do business with Axxess and unfortunately is being taken for a ride. I find the actions of Axxess to be unacceptable.

Firstly my Father wanted to sign up for your ADSL promotion of which he requested to be activated 1st of May. The line was activated immediately after installation and put onto a pro-rata rate which was not what was originally requested or agreed to.

The request was initially sent for end of April activation as my Father still has notice and internet with his current provider. All requests to do so have been ignored since.

On several occasions he has tried reaching out about the issue and it is not being addressed. This can be seen with correspondence with staff who instead of addressing his request apologises for inconvenience? This is not an inconvenience it is blatant disregard to the original request and unauthorised billing that was not agreed upon.

The support team at Axxess also gave incorrect and false information informing my Father that his Wireless N Router will work with the ADSL which is also incorrect. It has no ADSL capabilities whatsoever. This came from ***. Giving clients false information is unacceptable and those involved need some training before giving such outrageous information.

I request that someone in management contact me immediately about this before COB for resolve and more than likely cancelling of the line unless someone can rectify this heinous behaviour.

The lack of support and unauthorised billing and activation is an infringment on our rights and the consumer act.

I expect all involved to be dealt with accordingly and appropriately who did not give the correct advice, customer support and service as expected from any establishment.