Open serve installation pathetic service

It has been over a month since signing up with axxess for a fibre line. After numerous escalations we eventually received a date for a technician to come out. Lo and behold, they had the wrong address and were unable to do the installation.

Now almost a week later I am yet to receive a call to reschedule. I called axxess every day last week, was promised callbacks and received none. I'm not one to complain but this is just pathetic on Axxess side as well as Telkom.