Ongoing Service Issues and Lack of Support

We’ve been loyal Axxess customers for several years without major issues, which is why we chose to stay with the company after moving to our new home and installing fibre.

HOWEVER, since the new installation, we’ve experienced constant UDP traffic issues. My initial email was met with a dismissive response claiming that Axxess “does not block UDP traffic.”

I find this very hard to accept, given that we had no such problems before the move, and the issue started immediately after the new connection at our new home.

Their reply was not only unhelpful, but completely disregarded the context I provided. When asked for proof, I sent a detailed explanation and screenshot, yet four days later, I’ve received no further feedback despite sending a follow-up.

Frankly, the lack of support has been incredibly frustrating. As a PAYING customer, I expected more than just automated replies and silence. It's become painfully clear that Axxess is more concerned with billing than actually delivering service or support.

At this point, I’m actively looking into other ISPs. I won’t continue supporting a provider that treats loyal customers with such indifference.