NOT UPFRONT WITH THEIR CLIENTSAND TERRIBLE SERVICE

On the 25/10/2018 I enquired about a Fibre line with Vumatel. During our discussion I asked him about payment as I wanted it to only kick in by the 20th. I was told that's fine as it takes about 30 days to install and do everything else they do. I was also advised that payment will only kick in once I use the internet. Nowhere during our discussion was I also advised that I need to get my own router. I was very excited as I thought I will have a fibre line now. To my surprise, Vumatel then has my fibre line installed and I am appointed a service provider, Axxess. I am then simply billed with R41.00 and I am told it is pro-rata for the month of October, bearing in mind I didn't even use my service as yet. On the 1st of November I get billed again for the month of November and I am told I need to pay upfront for the line and the data, and I still didn't use my line. I then enquire about a router as it is now two weeks down the line and I am told I need to get my own router, Axxess will not supply me with one. So I am back to square one with no access to internet and I have to pay for something I am not using. I have in the interim told them to cancel my service as I feel I cannot pay for something I can't use. Be very careful of their promotions they advertise as they are not upfront with their customers