Not sure if they are *********** or do not listen.

Form July I've had issues with Axxess and their network. But the entire country has, so that is fine.<br> <br> Then, start of July, I want to change my account from a 4 MB uncapped to a 2 MB business uncapped. <br> Here I see that I get billed for both accounts, after changing it on the phone with them since the web interface didn't work. It never worked for the time that I wanted to change my service. Then I saw I got billed for the 2 MB and 4 MB account. WHY? I just changed it? It was confirmed by the person on the other side of the phone! CHANGE. NOT ADD.<br> <br> Got changed, I request a refund from them, takes an entire WHOLE month, after they said they'll instate it to be paid back within a week or two. I phone to make sure it should be cancelled for end of July. No, it is set for end of August. That's fine I guess.<br> <br> Now it is 1 September, I see that I get billed again after cancelling my account with them.<br> <br> So this leaves three questions, do they listen to their clients?<br> Or are their systems just not set up well enough? <br> Or are the people working with the systems not competent?<br> <br> I used to have such great service from them. Specially the ADSL/line department.<br> <br> But that got destroyed. <br> Thanks