Not informing clients of slow network issues

Getting very slow network speeds for more than a month on ADSL. After calling the call centre and going thru the standard motions like port recreate, checking faults on the line, using the guest account, the agent admitted that Axxess are experiencing network issues and that they are working on it. <br> The fact that this company is not upfront with their clients does not seem ethical - I had to prod to get them to \admit"and they also kept if very grey. <br> Their website shows orange on network"