Not happy with Axxess Internet poor support

I moved to Axxess Internet as they were recommended by our IT guy, but our fibre’s been down for 2 days and they cannot work out how to fix it. They didn’t allocate our B number & cannot figure it out. They said there are two B numbers on our profile and the more I keep on telling them that my IT guy used my details to check our account and that other B number they can see is his B number, they do not seem to understand that. Axxess did not allocate my B number when Afrihost released it. Yesterday I was on the phone for over an hour for the first sessions then over 45 minutes on other calls trying to sort out my issue, same today and it’s still not sorted. It’s most frustrating dealing with their call centre!!! I don’t recommend them! They also have no supervisors on weekends!