Not happy

I ordered their service took some time to get the line active and when it was active and i had a issue with my router they were not able to assist me. When I requested their router I was told it would take another 7 days. I work from home in some cases this is just not acceptable. I dont need a discount I need internet or I am unable to work. There is no way to escalate for certain circumstances. I have seen canelled and I am trying another ISP