NOT EVEN WORTH A TITLE

I cant belive I even get the option of 1 start as I dont think they deserve it. We were having trouble with out card therefore payment could not be made. Axxess sent a EMAIL asking about payment and we responded with out issue making it clear we are awaiting new card from bank and would even then allow double billing etc. This was ACKNOWLEDGED by axxess. Today I sit with no wifi because they have cancelled my line. Without my knowledge!! Without a phone call or mail advising me of this. I work from home. Now during these trying times in the mids of a pandemic I cant even do that. I was told a new line has been created and activated etc almost 24hrs ago and still nothing. David that has been assisting me in the line department has been USELESS in assisting me. Heartless.. neverminded.. taking time to reply. I asked for a phone call to discuss everything avoiding the back and forth mailing but no reply. I ask you how long will I wait for a reply I get told you will get a SMS.. what **** kinda helps is that and over email. Its blady ridiculous. I would never have resorted to Hello Peter like this if I wasnt so frustrated and unhappy as it takes alot to get me to this point.