Not even a month and already no service

Hi<br> <br> At the beginning of March I joined what was believed to be the best ISP of 2015, I Purchased the 8mb uncapped combo which included line rental. When receiving my invoice the line rental and the data bills where split and i had to pay more that the combo stated. On the 7th of March i still wasn't happy with the speed and phone axxess to check why i have slow speeds, they told me to email them the screenshots and they will log a fault with telkom. after 3 days I emailed again asking for any news with no reply. Today, the 23rd of March, when i phone again i was told my ticket has been closed but my problem still remains without emailing to confirm that the problem was sorted out, also axxess never upgraded my line to the 8mb it was still on 4mb from previous ISP. Is this how the best rated ISP in 2008, 2009 and 2015 treat their new clients because this is really unacceptable. My Ticket:##80b304ed6k and my ***